Q: How can I make a backup of the files Q_0005.SYS and Q_0005.SRV located in my SYS:SYSTEM\05000005.QDR directory?
A: These files belong to the Novell Queue Management Services and are kept open by the system. They cannot be backed up.
Q: After installing the NetWare Workstation Kit for DOS/Windows, what should I do if an error occurs stating that Windows 3.1 could not find NETWARE.DLL?
A: Under certain conditions, NETWARE.DR_ does not get "expanded" (decompressed) properly during installation. Run the Expand utility against this file to decompress NETWARE.DRV. It should be 125,712 bytes. (There is no such file as NETWARE.DLL in this kit.) Include the statement "Network.drv=NetWare.drv" in the [Boot] section of the WIN.INI file.
Q: I tried deleting some print jobs from the queue with the Q and P commands on my NetWare v3.11 file server console, without any luck. Does v3.11 support the Q and P commands from the console?
A: The Q and P commands are not supported on the file server with NetWare 3.11. Use the PSC command from a workstation or use PCONSOLE. (Print Server Information option.)
Q: How can I disable the Watchdog feature of NetWare v3.11?
A: Watchdog packets cannot be disabled or turned off, but you can increase three SET parameters to their maximum limits. This allows for a total of approximately 17 hours before the connection is cleared. In the AUTOEXEC.NCF (or at the console prompt) type:
SET Number of Watchdog Packets=100
SET Delay Between Watchdog Packets=626
SET Delay Before First Watchdog Packet=1252
The maximum limits are:
Number of Watchdog Packets: 100
Delay Between Watchdog Packets: 10 minutes 26.2 seconds
Delay Before First Watchdog Packet: 20 minutes 52.3 seconds.
Q: I cannot run Windows v3.1 in the 386 Enhanced Mode. Do you have any ideas for troubleshooting this problem?
A: Windows v3.1 provides several startup switches that can be useful in troubleshooting when Windows does not start correctly. (Type WIN /? for a complete list of startup switches.)
Try the following 3 methods of loading Windows:
1. WIN /d:x
The /d:x switch excludes the Upper Memory Blocks (UMB) area from the range of memory that Windows scans to find unused address space. Typically this area is A000-FFFF. The search that Windows performs can conflict with network adapters that are using the same memory area. If Windows loads successfully in 386 Enhanced Mode when you use the /d:x switch, add the following setting to the [386Enh] section of the SYSTEM.INI file:
[386Enh]
EMMExclude=<paragraph-range>
Replace <paragraph-range> with the range of memory that is being used by a network adapter or other devices. The range must be between A000 and EFFF. The starting value is rounded down and the ending value is rounded up to a multiple of 16K.
For example, you could set EMMExclude=C800-CFFF to prevent Windows from scanning the addresses C800:0000 through CFFF:000F. To exclude more than one range, use more than one EMMExclude line. Do not leave the range set to A000-FFFF. This hampers system performance.
2. WIN /d:v
The /d:v switch specifies that the ROM routine will handle interrupts from the hard disk controller. If Windows loads successfully in 386 Enhanced Mode when you use the /d:v switch, add the following setting to the [386Enh] section of the SYSTEM.INI file:
[386Enh]
VirtualHDIRQ=FALSE
3. WIN /d:s
The /d:s switch specifies that Windows should not use ROM address space between F000:0000 and 1 MB for a break point. If Windows loads successfully in 386 Enhanced Mode when you use the /d:s switch, add the following setting to the [386Enh] section of the SYSTEM.INI file:
[386Enh]
SystemROMBreakPoint=FALSE
Q: Can you share modems with DataClub?
A: No.
Q: Can a Macintosh on a DataClub network access printers that are attached directly to another Mac on the same DataClub network?
A: Yes
Q: Can two DataClub users simultaneously access the same file or application if it is in the DataClub folder?
A: No.
Q: Can you run Packet burst with NetWare v3.1?
A: No, you must have a v3.11 server to run packet burst.
Q: I am running PBURST.NLM on my NetWare v3.11 server. How can you tell if packet burst is working?
A: At the file server console, type "set enable packet burst statistics screen = on". Toggle into the screen. If packet burst is working you should see zeros.
Q: Does Desqview work with NW Lite?
A: It works in client mode only.
Q: Do you need to purchase LAN Support Program from IBM for NetWare to run properly?
A: You don't need it for NetWare but some applications may require it (especially if they are written by IBM). The LAN Support Package allows applications to speak directly to the LAN cards.
Q: Will a single copy of NW MHS service more than one file server?
A: The NetWare MHS license agreement allows for a single copy of NetWare MHS to be run on a single NetWare file server. If you want messaging services for more than a single server, you must purchase additional copies of NetWare MHS. You cannot legally install the same copy of NetWare MHS on multiple file servers.
Q: Does Lan Workplace for DOS support DDE?
A: Lan Workplace for DOS takes advantage of DDE internally. However, there are no DDE capabilities available to end users at this time.
DR DOS 6.0 Q&A
Q: Where can I get general and technical information on DR DOS 6.0 and Multi-user DOS issues?
A: Technical and general information for DR DOS 6.0 and Multi-user DOS can be found on our BBS and Faxback systems. The Novell Desktop Faxback and BBS phone numbers are 1-408-649-2344 and 1-408-649-3443, respectively.
The BBS supports X, Y, Z, and Kermit modem protocols. ZMODEM is the best protocol to use because it lets you recover if the download gets aborted. Use the following parameters:
Parity: NO
Stopbits: 1
Databits: 8
The system will connect for 30-45 minutes (depending on the download) to allow other users a chance to log on.
The Faxback phone system is a completely automated system that prompts you to enter information through a touch-tone phone. You can request up to four documents per call. This system is an information system only. It does not receive faxes. Customers who need to submit a detailed Fax may send it to DSG support at 408-649-8209.
For both the BBS and Faxback systems, you should start by obtaining document 1000, the master index of all tech tips available on the system. Document 1000 is updated every time a documents is added or modified. You can periodically request document 1000 to keep abreast of new technical tips.
Q: The DR DOS diskettes I bought don't fit the A: floppy drive of my computer. How can I install from the B: drive?
A: DR DOS needs to be loaded at boot-up time to install its own system files into memory. These system files are necessary for correct installation. Most computers are set up in a way to allow these system files to be installed only from the A: floppy drive.
Most dealers provide the proper size diskettes with each DR DOS package sold. DR DOS packages are clearly marked on the front of the box with the size of diskettes the package contains. You can get a replacement diskette set in a different size through Novell technical support (1-800-NETWARE) for a charge of $14.95. The DR DOS LANPack LANINST and periodic business Updates can be run from A: or B:.
Q: Where can I find sample configurations for running Windows, Geoworks, QEMM, NetWare, or LIM 4.0 with DR DOS?
A: Sample configurations for running these products with DR DOS 6.0 can be found on the last diskette of the original DR DOS diskette set in the EXAMPLES directory. Customers may want to build on these to meet their own individual system needs.
Q: Are multiboot OS/2 version 2.0 and dual-boot OS/2 version 1.3 compatible with DR DOS 6.0?
A: Both configurations have been tested and work properly with DR DOS 6.0. Documents 1616 (OS/2 Installation) and 1617 (OS/2 Compatibility) in the Faxback system provide special configuration information.
Q: When I run CHKDSK on my SuperStor drive, the free space available differs from what the DIR command shows, often by a few megabytes. Why?
A: First, it is important to realize that the total bytes of data a SuperStor drive holds varies, depending on the compressibility of the files on the disk. Individual files can vary from a 16:1 to a 1:1 compression ratio. Do not assume that uncompressed data will compress at a 2:1 ratio. Statistics indicating space available on a SuperStor drive should be considered an estimate, since SuperStor has no way of knowing how compressible a file will be until it is actually written to the disk.
CHKDSK and DIR (or XDIR) report different figures for available disk space because they look at different indicators in estimating how much more data will fit on the disk. CHKDSK looks at the SuperStor allocation table to see how many empty entries are available and reports that figure in terms of the number of bytes that it represents. The SuperStor allocation table always assumes a 2:1 average compression ratio, and sets up an internal File Allocation Table (FAT) with double the entries of the partition's original FAT. Unless the actual average compression ratio is 2:1, CHKDSK is not a reliable indicator of available disk space.
The DIR command does not reference the allocation table. It estimates free disk space based on the physical space occupied by files on the disk and their average compression ratio. It then projects how much space will be available assuming the remaining physical space is occupied by files with this same compression ratio. As a result, the DIR command compensates for the compressibility of the files, giving a much better indicator of disk space available. Therefore, DIR and XDIR usually provide a better estimate of available space than CHKDSK.
The best and most reliable indicator of free space, both in terms of actual physical disk space and in "compressed" space, is the SSTOR "statistics." Refer to Faxback document #1201 for further information on this topic.
NETWARE FOR MACINTOSH
Q: What are some new features included with v3.011 NetWare for Macintosh?
A: Print Accounting - Allows network administrators to charge a user's account balance based on job size, or monetary amount per page, when printing files.
Printer Logs - Maintains a printer log file for each printer on the network, including LaserWriters and ImageWriters. The printer log holds such job information as queue name, job number, job size, title, owner and errors.
Hold and Keep Queues - Allows users or print queue operators to place AppleTalk print jobs on hold. The hold queue offers flexibility to users who want to submit their print jobs to a queue and have them printed at a later time. The keep queue delays printing, holding the document in the queue, until the user decides to print the job.
Optional Notification - Can be activated to notify users when print jobs have completed. Users are informed of print job errors if they are logged in to the server, regardless of the print configuration selected.
SNMP Support - The AppleTalk router included with v3.011 supports the AppleTalk MIB I specification for SNMP, allowing the exchange of management information between network components.
User Stratification - NetWare for Macintosh v3.011 comes in a 5-user, 20-user, 100-user and a 200-user version.
Q: I seem to be having a compatibility problem with system inits and extensions and DataClub. My Macintosh crashes, and I get erratic behavior from the system. What could be the problem?
A: DataClub works fine with most common software, although there are some known init conflicts. Below are a few of the more common ones. DataClub v2.0 Release Notes include a complete list of compatibility considerations.
SAM Intercept - The v2.x series of SAM needs to be loaded after the DataClub extension. If you do not have an extension loading utility (for example, InitPicker), then rename SAM Intercept to !SAM Intercept. Also, the v2.x series should set the SAM protection to Basic. DataClub and SAM v3.0 are compatible provided SAM loads before the DataClub extension file.
Note that under System 7 it is not sufficient to drag the SAM Intercept file into the System Folder. This can lead to SAM loading after all the extensions, leaving your system less protected. Under System 7, the SAM Intercept file must be placed in the Extensions Folder and an alias created in the Control Panels Folder.
RasterOps Extensions - DataClub is not compatible with the RasterOps Extensions. These are optional when using the RasterOps screen and should be disabled.
Now Utilities - DataClub shows erratic behavior with the Now Utilities Startup Manager. Uncheck the "Show invisible folders" in the Control Panel.
